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Useful
Downloads
n.b. Red denotes a link to a separate pdf
• Firstly, here is a photograph of the
InfoQuest box. We can load a maximum of 60 question and statement
cards into the box without any adverse reaction to the response rate.
The supplemental sheet with two open questions, branded with your logo
and completed by handwritten script, is folded inside the box. All of
this is produced in whatever languages you need.
• If you have a fast connection the 2008 brochure is here (2.62mb).
• In order that the best return on investment is achieved, it is important that improvement actions come from the customer satisfaction survey. Here is an overview of the InfoQuest post-survey workshop, where action plans are drawn up with the client's senior team and then prioritised.
•At the end of the workshop, the ideas are prioritised and turned into an action plan, often with the help of a brainstorm scoring sheet.
• Benchmark scores are included in all surveys, comparing your scores against the best in the world. Click here for the InfoQuest b2b library of questions and statements. This is just an example of questions used in business to business customer satisfaction surveys. Different questions can be employed but benchmark comparisons would not be available. This is the Not For Profit / Associations library.
• The typical InfoQuest Report is usually around 200 pages. Here we have a sample of what you'll receive. (2.7mb)
• Other programme features include the ProfitMax Strategic Profile and an integral survey of the management's own perception.
• Our 10:1 Return on Investment guarantee takes away the risks - please click here.
• Please click here for our guidelines regarding Dealer and Distributor Surveys
• And finally a White Paper which looks at
the different methods used in
customer satisfaction surveys.
Library Questions - not for profit
Library Questions - employee surveys
Sample Customer Satisfaction Survey Report
Dealer / Distributor survey guidelines
For more information please contact info@infoquestcrm.co.uk
