Sample reports, survey questions and guides | Customer Satisfaction Surveys

Downloads & Examples

Welcome to the InfoQuest resource page.

01. Here is a photograph of the all-important InfoQuest box (click on the thumbnail below to see the photograph properly). We can load a maximum of 60 question and statement cards into the box without any adverse reaction to the response rate. The supplemental sheet with two open questions, branded with your logo and completed by handwritten script, is folded inside the box. All of this is produced in whatever languages you and your customers need.

02. Benchmark scores are included in all surveys, comparing your scores against the best in the world. Click on the thumbnail below for the InfoQuest B2B library of questions and statements. This is just an example of questions used in business to business customer satisfaction surveys. Different questions can be employed but benchmark comparisons would not be available.

03. The library of Questions and Statements for Not For Profit organisations; as above, the library is there to get the ideas flowing and we will work with you to create a tailored survey.

04. It is important that improvement actions come from the customer satisfaction survey in order that the best return on investment is achieved . Below is an overview of the InfoQuest full-day top-team post-survey workshop, where action plans are drawn up and then prioritised.