USEFUL DOWNLOADS

n.b. Blue denotes a link to a separate pdf

1. Firstly, here is a photograph of the InfoQuest box. We can load a maximum of 60 question and statement cards into the box without any adverse reaction to the response rate. The supplemental sheet with two open questions, branded with your logo and completed by handwritten script, is folded inside the box. All of this is produced in whatever languages you need. 

2. The 2010 brochure is being replaced by Three Questions: -  Why do so many successful companies employ customer satisfaction survey programmes?  How?  What are the necessary tools?

3. In order that the best return on investment is achieved, it is important that improvement actions come from the customer satisfaction survey. Here is an overview of the InfoQuest post-survey workshop, where action plans are drawn up with the client's senior team and then prioritised. 

4. At the end of the workshop, the ideas are prioritised and turned into an action plan, often with the help of a brainstorm scoring sheet. 

5. Benchmark scores are included in all surveys, comparing your scores against the best in the world. Click here for the InfoQuest B2B library of questions and statements. This is just an example of questions used in business to business customer satisfaction surveys. Different questions can be employed but benchmark comparisons would not be available. This is the Not For Profit / Associations library.

6. The typical InfoQuest Report is usually around 200 pages. Here we have a sample of what you'll receive. (3.7mb)

7. Other programme features include the ProfitMax Strategic Profile and an integral survey of the management's own perception. 

8. Our 10:1 Return on Investment guarantee takes away the risks.

9. Please click here for our guidelines regarding Dealer and Distributor Surveys

10. And finally a White Paper which looks at the different methods used in customer satisfaction surveys.

11. The Box

12. 2009 Brochure

13. Workshop Overview

14. Brainstorm Scorer

15. Library Questions - standard

16. Library Questions - not for profit 

17. Library Questions - employee surveys

18. Sample Customer Satisfaction Survey Report

19. Sample Employee Opinion Poll Report

20. ProfitMax

21. 10:1 R.O.I. Guarantee

22. Dealer / Distributor survey guidelines

23. White Paper

24. Net Promoter Score (NPS)

25. InfoQuest logo

26. Choosing the most important customers